CamEx — Our Transport Company FAQs
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Frequently Asked Questions
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How Much Experience Do You Have in the Transport Industry?
What Sort of Transport Do You Specialise In?
At CamEx, we specialise in transporting: sawn timber, steel products, precast concrete, general freight, portable and oversize building sections and shipping container units.
We also offer secure short-term storage and overnight truck-layover solutions. We mainly engage in third-party logistics (3PL). And at CamEx, we have a strict ‘no trucks left unattended on suburban streets’ policy.
What Else Do You Transport?
Here’s a list of some of the goods CamEx can deliver:
- Sawn timber, packaged timber and decking packs.
- All types of beams and bars — timber, steel and formwork.
- Oversized loads — relocatable buildings, building sections, tiny houses and site sheds.
- Steel mesh, precast concrete, marble, bricks and blocks, and building supplies.
- Pallets (standard and non-standard sizes), palletised freight and crated freight.
- Formwork, fencing, bollards, barricades, packaging and dunnage.
- Containers — 20ft and 40ft (6m and 12m).
- On-demand, regular delivery cycle freight and general freight.
- Specific routed freight, dry goods and bulky retail goods.
You can find out more on Our Transport Services page.
Why Is There a Leopard in Your Logo?
The leopard is known for its agility, adaptability and extraordinary carrying capabilities — often transporting prey more than twice its own weight over great distances. Leopards have shorter muscular legs, a longer body and a larger head than other big cats. Black (so-called) phantom cats (the rare melanistic form of the Panthera family of felines) have become synonymous in legends around Western Sydney — which is where CamEx Transport Services are based.
Do You Do Back-loads?
Yes, we do. CamEx is always looking for back-loads within our operating area.
Are Your Prime Movers Insured to Tow Our Trailers?
Yes, our prime movers are insured to tow trailers owned by other parties.
Why Do You Use Load Stabilisers?
Load stabilisers are used to reduce the risk of a load sliding, slipping, shifting or moving during transportation. CamEx employs load stabilisers that are anchored to the chassis of the truck. This provides a safer way to transport certain loads, such as scaffolding, timber and steel.
What Is the Difference Between FTL and LTL?
Confusingly, FTL, ‘full truckload,’ and LTL, ‘less-than-full truckload,’ are terms used to indicate one or both of the following:
- Physical capacity: the complete or partial utilisation of a vehicle — by its safe volume or weight capacity.
- Service offering: the purpose or exclusivity of the service being provided.
While the physical capacity of a vehicle is self-explanatory, with respect to the service offering:
- FTL can imply exclusive use of a vehicle providing services for a single customer.
- LTL can imply the non-exclusive use of a vehicle providing services for one or more customers.
CamEx offers FTL and LTL services regardless of how you define them.
What Is Your Policy on Using Sydney’s Toll Roads?
History has shown that it is better value for our customers if we use the toll roads in Sydney:
- We do not mark up toll road charges — they are simply passed on or incorporated into the costs of the service.
- Documentation to support toll road charges can be provided when available.
- We can accommodate requests to avoid toll roads and/or drive to designated routes.
- A detailed GPS journey/trip report for all of our vehicles can be provided**.
** Note: GPS reports can only be shared in cases where there is no compromise to privacy, security or confidentiality arrangements we have with other customers.
How Are You Environmentally Responsible?
We take our environmental obligations seriously. There are many facets to environmental management in our business and the wider transport industry. This duty goes way beyond legislative compliance and the reduction of waste in all of its forms. It simply makes better sense to run our business more efficiently, which benefits customers and the wider community.
Environmental responsibility in our business isn’t just reducing the impact of noise on suburban streets, always looking for back-loads or investing in modern vehicles that are more efficient and have lower emissions. At CamEx, we:
- Drive trucks efficiently and adjust aero-foils and wind deflectors according to the journey conditions and load being carried.
- Monitor traffic congestion, scheduled road maintenance and construction, and choose alternate routes where possible.
- Drive safely, have safe, stable loads and conduct pre-journey risk assessments for all oversize loads. This plays a big part in us reducing the likelihood of any impact on the environment caused by traffic hold-ups, spills or damaged civil infrastructure.
- Employ GPS tracking and journey logging systems — allowing us to review essential information to see whether a journey is being undertaken efficiently so that improvements can be made in the future.
- Use toll roads in Sydney, and encourage customers to book services outside peak traffic congestion times when it’s convenient for them to do so.
- Don’t hide fuel costs — we use a fuel levy in our costings and communicate this to customers on request so that they are conscious of the fuel use component in our service.
- Have invested in technology to be on the lookout for back-loads and to reduce the number of documents we print at our depot and in the field.
- Use water wisely, energy responsibly and have a sustainable attitude to rubbish and waste management. We target everything, from sorting our office and general waste for recycling, refilling our printer ink cartridges to responsibly recycling steel, engine fluids, tyres and vehicles at the end of their useful life.
- Have a ‘buy less packaging in the first place’ attitude when purchasing anything — from truck parts to our lunch.
Underpinning our safety and environmental responsibility is a keen awareness of the impacts of obsolescence and life-cycle management in the transport industry. Coupled with our attitude that every little bit counts and that processes need to be regularly reviewed to look for improvements.
What Is a Fuel Levy and How Does It Work?
Fuel is a significant portion of the total costs associated with providing a road transport service. Two main variables impact the fuel cost component, the:
- Price of the fuel.
- Quantity of fuel used.
In relation to these two variables respectively, the:
- Market price of the fuel itself is typically beyond the control of a supplier or customer.
- Amount of fuel used depends on the service provided. For example, metro/out of metro/interstate, size of the load, length of journey, the vehicle used, etc.
A fuel levy can be a fair and transparent way of:
- Protecting a supplier and a customer from rising and falling fuel costs.
- Ensuring that fuel use is apportioned relative to the service provided.
We use the Australian Institute of Petroleum indexes when calculating the fuel levy.
Not all invoices include a fuel levy (for example: where a fixed hourly rate for the service has been quoted/agreed). Please contact us if you would like to receive an information sheet covering the details on fuel levy.
What Privacy Measures Do You Have in Place?
We only use the information provided by our customers for the express purposes of providing a transport service. We do not collect or accumulate data for marketing or for sale to any other organisation.
Once a financial transaction and/or a business relationship process has commenced, the laws in Australia govern how long information is retained. Information is held securely, and adequate protections are in place — consistent with the Australian Privacy Principles (APPs).
We also identify relevant information as COMMERCIAL-IN-CONFIDENCE and include statements about the use of information where it is applicable and appropriate to do so.
To protect privacy online we maintain an SSL certificate for our https-based website — meaning there is an encrypted connection between your web browser and our website.
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